Course Outline

KNOW YOUR STANDARDS OF PRACTICE

COURSE PROVIDED BY:

Joseph W. Denneler, Esquire

PURPOSE: Walk through review of the standards of practice using statutory requirements and case studies to provide home inspectors with effective tools and real world examples of application of the standards in every inspection.

  1. Introduction
    1. Why effective communication is an inspector’s best defense
    2. Writing for your target audience
  2. Key definitions from the standards
    1. What is a home inspection?
    2. What is required in a home inspection report?
    3. What are additional inspection services?
    4. What is an adverse effect?
    5. What is an intended function?
    6. What is readily accessible?
    7. What constitutes unsafe under the standards
  3. General purpose of the standards for the inspector and the client
    1. Uniform standard to provide client with critical information
    2. Provides a home inspector with a “how-to” guide
    3. The intent is for an inspector to communicate to the client
  4. General requirements for the home inspection contract
    1. Key communications from the contract
    2. Provide client with scope, standards and exclusions
    3. Limitation of liability clauses
    4. General legal issues related to contracts and enforcement
  5. Using the standards to write an effective home inspection report
    1. Communicating the scope of the inspection
    2. Identifying the systems and components
    3. Communicating the defective condition and the significance of the finding
    4. Referrals to other professionals
    5. Communicating the impediments on the inspection process
  6. Inspection exclusions
    1. Exclusions related to inspector safety
    2. Exclusions related to hazardous materials
    3. Exclusions related to conspicuity
    4. Exclusions related to damage to property
  7. Prohibited practices
    1. Duties to client
    2. Disclosing possible conflicts
    3. Referrals to other professionals and contractors
  8. Call-backs and complaints from clients
    1. How to handle in a professional manner
    2. Information to obtain from client
    3. Resolution of claims by clients
  9. Case studies for home inspectors
    1. Review of actual cases and application of the standards to factual situations